3. Cleaning Know-Hows Sustains the Value of Your
Basically, cleaning includes activities such as wiping, dusting and washing. Key
distinguishing point is whether the cleaning is executed with the right solution and
Cleaners would say “Yes” to every cleaning requirement.
Unfortunately you would not know what the cleaner knows or don’t know until it is too late. There are
instances where cleaners do not know how to iron clothes or how to determine the right temperature for
ironing. Needless to say the result was disastrous.
Hence never underestimate the need to set expectation with the
cleaner before cleaning services. Clarify with them your checklist of priorities and requirements. Many
Malaysian skip this process simply because the assumption mindset “since they are cleaners, they knows what
to clean and they will clean everything and anything.” Always remember
YOU are the customer, hence it is absolutely normal YOU DEMAND the rightful cleaning services you are paying
4. Quick Cleaning But With the Wrong
Quality cleaning services done with good speed is important. This is so
that you can move on with your daily routines as soon as possible. However many a time, cleaning services company motivation to
quickly finish is so that they are able to make it for the next assignment factoring traffic and traveling
With great effort to hit
numerous houses in a day, cleaning services quality is compromised. That can lead to inattention to detail,
loss of property or just plain bad cleaning.
To avoid this from happening, ensure a checklist is given. This
includes wiping all the bathroom surfaces, kitchen counters, sweeping and mopping all the rooms
etc. Otherwise liaise with an agent, as there are agencies
that have an aggregate view of good cleaning services out there.
Services Company Does Not Stand Behind Their Mistakes All The
Often we will give the cleaner a benefit of doubt for the minor chip at the plate
or vase. What if the product was a marble table for instance? Owner of a United States based cleaning company knew too well
when one of his employees destroyed a marble table by cleaning it with a detergent (usually acidic). Luckily
for the customer, they accepted full responsibility.
Not every cleaning services
company will own up to their mistake(s). While larger cleaning companies are likely to pay for seemingly
minor damages, not all companies are willing to do so, least to mention those self-employed
cleaners.You can option to sue the company or individual but it is easier
to choose to resolve this matter outside of court.
6. “Yes, We Are Insured … But Really It Means
Sadly, customers are most likely to suffer loss if anything is stolen by the
cleaner. While cleaning companies can claim up to certain amount of compensation from insurance, the process
is a tedious and complicated one. To take advantage on the insurance, it
must mean that, if the employee is arrested, tried and found guilty, then the bonding company will pay for a
customer's property. Otherwise, it is just the cleaning company’s verbal promise against
Therefore, if you are sure something is stolen etc, be sure to
quickly lodge a police report.
Otherwise, a good way to prevent this whole scenario is to give preference for
cleaning companies to deploy a “team’ consisting of a supervisor. Not only this cleaning system is time efficient,
employees are more disciplined and less careless under supervisor’s hawk eyes.
In summary, there is always value you
hire a good cleaning services company like walking into a fine dining
restaurant. There are many ways to determine these aspect either by DIY investigation or a smarter
choice; tapping into the knowledge database party like us who only liaise with trustworthy cleaning companies. Get in touch with Malaysia Cleaning
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